ParcelHub: An Optimized Mail Management System

Authors: Sarah Hussey, Eric Owusu

SUNY Campus: SUNY Brockport

Presentation Type: Poster

Location: Old Union Hall

Presentation #: 55

Timeslot: Session B 10:15-11:15 AM

Abstract: SUNY Brockport’s mailroom faces challenges with efficient organization and reliance on slow, manual processes. These challenges lead to delays, increased errors, and inefficient space utilization. To address these issues, we developed ParcelHub, a mailroom management system designed to streamline check-in and check-out procedures while integrating hardware solutions to accelerate manual tasks. Using the Systems Development Life Cycle (SDLC) Agile approach, we designed interactive system prototypes in Figma, ensuring a user-friendly interface tailored to mailroom staff and recipients. ParcelHub incorporates integrated databases, an optimized organization strategy, comprehensive record-keeping, and automated notifications to optimize space utilization and operational efficiency. These features contribute to better tracking, faster retrieval times, and reduced package misplacement. While this project primarily focused on developing a system proposal and prototypes, our findings suggest that ParcelHub has the potential to significantly reduce processing time and improve accuracy within the mailroom. The system’s modular design enables future enhancements, including scalability, advanced automation, and seamless integration with other institutions. By laying a solid foundation for a more efficient and technology-driven mail management process, ParcelHub presents a promising solution for modernizing university mailroom operation. As of now, we are in the process of redesigning the layout of the prototypes and polishing up the system proposal to better represent the project.